In the last years, employee support costs have soared to record highs: the average helpdesk ticket cost is $26.51, a 30% increase vs two years ago, leading to greatly increased operational costs. The Mean Time to Resolve has increased to 9.72 hours, while the days tickets are backlogged are an average 12.1 now – resulting in high downtime costs. This is just a preview of how much agents’ and employees’ productivity hurts due to inefficient support – let alone the missed opportunities for revenue generation. Productivity loss ultimately leads to higher business costs, damaging the company’s profitability.
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That’s why companies are now turning to Generative AI: AI-powered solutions offer instant employee support and enhance efficiency, reduce costs, and improve the employee experience. Let's delve into how Gaspar AI, our Generative AI helpdesk, can significantly cut the costs of your company’s employee support. 

## Eliminate Level 1 support issues

Gaspar AI automates the resolution of the most common issues faced by employees. From mundane tasks like password resets and account unlocks to more intricate matters such as accessing specific folders or editing email lists and groups, Gaspar AI ensures these L1 issues vanish into thin air, along with their cost. Our Generative AI helpdesk solution leads to significant savings in labor costs, as it promotes self-service solutions where there is no need for human support agents to intervene.
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By instantly resolving 40% of routine issues via automation or by surfacing the most relevant solutions from various systems and knowledge bases, Gaspar AI empowers employees to address common requests independently. This not only reduces the burden on the helpdesk but also minimizes downtime and opportunity costs. For example, delays in resolving technical issues that can easily be autonomously addressed may prevent employees from accessing critical systems or tools, hampering their productivity and hindering business operations.  

## Maximize ROI on your existing investments

Investing in self-service resources is a common strategy for helpdesks aiming to empower employees and reduce ticket volume. Yet, without proper guidance, employees may still resort to submitting tickets for even the most basic issues. Gaspar AI addresses this issue head-on by meticulously combing through all available resources within the organization to provide tailored solutions. By leveraging existing investments in ITSM, Identity and Access Management systems, and knowledge bases through seamless integrations, Gaspar AI ensures that every support dollar yields tangible returns. 

## Offer 24/7 employee support at no extra cost

Unlike traditional human-operated helpdesks that work within specific business hours, Generative AI helpdesks are available round-the-clock. Employees can access support whenever they encounter an issue, no matter the time. This not only improves employee satisfaction by providing timely assistance but also reduces the need for additional staff to cover extended support hours, cutting all related costs.
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At the same time, it helps reduce downtime costs: every minute of downtime due to IT issues can result in lost productivity and revenue for businesses. By offering instantaneous responses and 24/7 availability, Gaspar AI minimizes downtime and its associated costs. By resolving issues quickly and efficiently, it helps companies maintain operational continuity and avoid the financial repercussions of extended downtime. 

## Streamline the ticket lifecycle

Gaspar AI accelerates the entire ticket lifecycle even for complex issues requiring expert attention. Our AI chatbot facilitates handoff to human agents: it helps users create a ticket by simply filling in a form on Slack or MS Teams, and then routes it to the right agent, alongside with any useful information and categorization. It sends notifications when needed and allows end users and helpdesk agents to follow up and check the status either on the ITSM platform or on Slack and Teams, until the ticket is resolved. This automation helps close the tickets faster, and minimizes the time and resources spent on escalations, resulting in cost savings for companies.  

## Take command of software spend

The inefficiencies surrounding software licenses can lead to significant financial waste for large companies. Gaspar AI empowers organizations to take control of their software spend by provisioning licenses instantly, just by requesting it from our Virtual Agent. It also accelerates the process of obtaining the necessary approvals and helps reclaim unused licenses. This approach not only reduces costs but also ensures that employees have timely access to the software they require to excel in their roles. 

## Scale employee support with no additional spend

Gaspar AI’s Generative AI helpdesk offers scalability and flexibility to adapt to changing business needs and fluctuating support demands. Whether supporting a small team or a large enterprise, our AI-powered platform can efficiently handle a high volume of support requests without compromising on quality or performance. This scalability ensures that companies can effectively manage support costs without sacrificing service quality or needing additional headcount.

## Cut down your costs with Gaspar AI's Generative AI helpdesk

Gaspar AI offers an intuitive solution that addresses common challenges while driving significant cost savings. By automating routine tasks, enhancing support quality, maximizing ROI on existing investments, empowering employees with self-service solutions, streamlining ticket lifecycles, and taking command of software spend, Gaspar AI paves the way for a more efficient and effective support ecosystem. An employee helpdesk ticket costs just $1 when you deploy Gaspar AI, as opposed to $26.51 on average when you don’t. The choice is yours: do you want to keep spending your precious IT budget on non-value-adding projects, or finally start implementing high-impact activities?
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If you’d like to learn more about cutting down your helpdesk costs while improving your employee support operations and experience, [try Gaspar AI for free](https://www.gaspar.ai/free-trial-signup) or [schedule a free demo](https://www.gaspar.ai/demo-request). 

_*Source: https://www.metricnet.com/_  

Slash support costs in half with a Generative AI helpdesk

Learn all the different ways our Generative AI helpdesk can help you reduce your employee support costs and decrease your ticket cost to $1. Read our blog!

Slash support costs in half with our Generative AI helpdesk

Welcome to the future of employee support! Whether it's AI-powered responses or instant assistance for your employees, our cutting-edge AI helpdesk has everything you need.
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We frequently hear questions from IT admins regarding the benefits of transitioning from their current service desk setup to Gaspar AI. The reasons they’re hesitant vary. Some express uncertainty about the longevity of AI solutions, viewing them as mere trends (they’re not!). Others question the tangible value AI brings beyond enhanced searches. Many are concerned about the security and ethical implications of AI implementation, or they don’t have much information about all the capabilities of AI helpdesks.
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Ultimately, the decision rests with each IT manager and CIO. To assist in this decision-making process, we've compiled a comprehensive list highlighting why Gaspar AI is better for your employee support needs, and why you should seriously consider switching from your traditional service desk setup.
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From instant, AI-powered resolution for employee requests to a simple, unified user experience centered around Microsoft Teams and Slack, our platform offers many features aligned with modern employee support help desks' needs. 

## 1. Slack and Microsoft Teams first, over portals, email or phone

Our customers have consistently voiced their dissatisfaction with traditional ITSM portals as the primary means of contacting helpdesk teams. Employees often struggle to recall portal URLs and to navigate disparate systems, making it hard to find the support they need and adding unnecessary complexity to seeking assistance.
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Recognizing this complexity, Gaspar AI streamlines employee support by offering a unified, easy-to-use solution that eliminates the need for multiple tools. The rise of platforms like Slack and Microsoft Teams as central hubs for workplace communication offers the best place to seek help. Our friendly, intuitive interface on [Slack](https://www.gaspar.ai/blog/employee-helpdesk-on-slack) and [MS Teams](https://www.gaspar.ai/blog/using-ms-teams-for-it-support) empowers employees to just talk with our chatbot through direct messages (DMs) or public channels and immediately get solutions. By leveraging Gaspar AI's capabilities, employees can receive timely assistance without navigating away from their preferred collaboration tools. Whether they're in the office or on the go, employees can access forms, receive answers, and submit requests with ease using Slack and MS Teams mobile apps.
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This streamlined approach eliminates the need to remember portal URLs, different log-in details or grapple with desktop interfaces, making support more accessible and efficient for all employees and encouraging widespread adoption. 

## 2. AI capabilities to resolve employee issues with no human intervention

We’ve learned from our initial research and our early customers that a significant portion of IT queries revolve around requests for new software access, finding reports and policies, and the never-ending stream of asks for password resets.
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Each of these queries prompts agents to navigate through various tools, typically requiring four to ten clicks per task. Multiply that by just ten queries, and you're looking at hundreds of clicks and several hours consumed by repetitive tasks. In the meantime, end users stay inactive, getting more frustrated by the minute.
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That’s why we built our AI capabilities. Gaspar AI understands queries necessitating actions across different platforms, their intent and user context, and executes them automatically, sparing your agents from manual intervention.
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Unlike traditional software solutions that demand meticulous manual setup and configuration, Gaspar AI is ready to use: its plugins are easy to enable with just one click. They require no implementation specialists or additional setup expenses. They seamlessly integrate into your workflow, automating mundane employee support tasks such as [password resets](https://www.gaspar.ai/blog/how-to-get-rid-of-password-reset-requests-in-ten-seconds) and software access approvals, empowering your employees to handle essential functions like [time-off requests](https://www.gaspar.ai/blog/streamlining-hr-processes-with-gaspar-ai-and-hibob) with ease—all without the need for human intervention. 
 

## 3. Keep it simple: no tech talk, just everyday language

Gaspar AI makes it easy to access support without the need to know technical or IT terms: thanks to LLM training, NLP and NLU, employees just talk to our chatbot in everyday language and are instantly understood, engage in interactive conversations and get human-like answers.
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Gaspar AI has been built on advanced LLMs, and trained with high-quality data sets specific to the employee support sector, ensuring instant understanding of issues and human-like, accurate answers. Our Natural Language Processing (NLP) and Natural Language Understanding (NLU) [technology](https://www.gaspar.ai/blog/gaspar-generative-ai-helpdesk) outperforms the competition and can be trained within weeks for a new language. Thanks to our dialog management capabilities, our Virtual Agent can ask follow-up questions and clarifications until the employee’s issue is resolved. 

## 4. Summarized knowledge at your fingertips - no need to read a hundred resources

Employees are losing valuable time and productivity as they navigate disparate systems searching for the insights necessary to fuel informed decisions and foster innovation. A McKinsey report reveals that employees dedicate a staggering 19% of their workday just searching for information. They know that a treasure trove of tribal knowledge lies buried within knowledge articles, slide decks, and reports —if only they could find it!
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With Gaspar AI, you can now fill in the knowledge void: employees can access hard-to-find resources seamlessly on Slack, MS Teams and the ITSM portal thanks to our AI-generated summaries. Our AI helpdesk platform integrates with your knowledge base and internal repositories to automatically index and ingest information, and then match employees' requests with concise solutions. It instantly consolidates information from different sources, staying grounded in your company’s data, and delivers responses in a human-like way. All AI-generated answer summaries adhere to access permissions and users can instantly verify them through citations and links to source content, boosting their trust to our AI platform. 
 

## 5. Faster approvals for better results

A significant bottleneck in organizational processes often arises from delays in obtaining necessary approvals. It can be a delay in getting the necessary raw materials, a very delayed payment to a supplier, or an employee having trouble getting their well-deserved time off.
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Traditional systems rely on email notifications to alert managers of pending approvals. However, in the age of overflowing inboxes, these notifications frequently go unnoticed. Moreover, even when they don’t, the approval process can be time-consuming, with many steps until it’s done. That’s why with Gaspar AI approvals are directly handled in a few minutes on Slack and MS Teams. The requester submits their request through our chatbot on Slack and MS Teams and the approver instantly receives an alert to approve or decline. Both parties receive status updates and notifications once the request is approved. 

## 6. Instant assistance over hours of waiting

The Mean Time to Resolve (MTTR) an employee issue is about 26 hours. We know that time is money: long hours of unresolved issues, inaccessible accounts, system downtime and more, can cause business disruptions, leading to loss of revenue and customer dissatisfaction. Let alone employee frustration for being uncapable to do their job and feeling unproductive. Thus, the shorter the time it takes to address an issue, the better.
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With Gaspar AI you can [address most routine issues](https://gaspar-www.sfo3.cdn.digitaloceanspaces.com/abe34235b163f1ec5d008388da9cecd1.pdf) immediately: we’re talking about account issues, password resets, HR and IT troubleshooting questions, time-off requests, software and hardware provisioning, finding information about company policies, VPN access, group and email list issues, and more. Employees just engage in a conversation with our virtual Agent on Slack or MS Teams and instantly get their issue resolved. And we do this for more than 40% of your helpdesk issues!
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Even for complex issues, with Gaspar AI you can speed-up resolution: by facilitating handoff to the right agent with easy ticket creation on Slack and MS Teams, smart categorization and routing, you can resolve them more easily and quickly. 

## 7. Faster than ever setup: no coding, just a few clicks

We're enthusiasts for great software, both as users and creators. That's why we've prioritized making the entire journey, from setup to everyday use, as effortless as possible.
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Installing Gaspar AI into your [Slack workspace](https://www.gaspar.ai/slack-integration)? Just a few clicks to log in with and enable your SSO, configure your ITSM and your preferred channel settings, and integrate with your internal resources and apps, and you are up and running. It’s a similar process when you use Microsoft Teams. Our customers often find themselves diving into Gaspar AI’s features within just one day, often with minimal guidance. There's no need to dedicate engineering resources or train for days to understand how the platform works. There’s no need to manually create rules to automate processes: our Generative AI chatbot is ready-to-use and our workflow templates allow you to craft customized workflows for the processes you want to automate. 

## 8. 24/7 help vs 9 to 5

When it comes to getting support, there shouldn’t be a schedule: tech issues can happen at any time, and multiple time zones can’t be accommodated in a specific timeframe.
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Gaspar AI offers round-the-clock assistance, unlike traditional support limited to standard working hours. With our AI chatbot offering in-app instant support on 3 applications - Slack, MS Teams and JSM support portal, users can access help and guidance at any time, ensuring immediate resolution of issues and uninterrupted workflow. Moreover, our AI-powered support can handle a vast volume of inquiries simultaneously, minimizing wait times and optimizing efficiency, a feat unattainable with traditional support models constrained by human availability. 

## 9. Purpose-built for employee experience, not customer support

You might be thinking about using your customer support platform for internal support as well. Feedback from customers utilizing customer support helpdesks for employee support reveals that while these tools excel with external customers, they often lack functionality tailored to internal support needs. Adapting customer-service features to fit internal use cases, rather than utilizing purpose-built internal helpdesk features such as service catalogs or approvals, can be time-consuming and inconvenient.
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Gaspar AI is designed specifically for IT and internal helpdesk teams that provide day-to-day support to employees, with product development prioritizing features aimed at enhancing their workflow efficiency. With native support for commonly used apps, service catalogs, approval policies, company resources, and notifications through Slack and Microsoft Teams, Gaspar AI streamlines internal support processes without the need for extensive customization.
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Additionally, upcoming features like hardware management and proactive alerts further underscore Gaspar AI’s commitment to empowering employee support teams and maximizing productivity without excessive software customization. 


## Accelerate employee support efficiency with Gaspar AI

Gaspar AI emerges as a transformative solution for addressing your most common employee support pain points and the problems you have with your current service desk setup. It offers unparalleled value through its advanced Generative AI capabilities and its native built-for internal support. We're deeply engaged with our current customers to pinpoint areas of concern, enhancing our ability to learn while we improve our features and add new capabilities.
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If you seek more than just an AI vendor — but rather a collaborative partner who understands your requirements and goals, and actively assists you in transitioning away from old software stacks — then you should [try Gaspar AI out](https://www.gaspar.ai/demo-request).

Why switch to Gaspar AI for employee support

Discover why it’s time to ditch your old support setup for Gaspar AI. From AI-powered help to streamlined workflows, we have everything you need for efficient employee support.

Switch to Gaspar AI: 9 reasons to upgrade your old employee support

Employee support is getting tougher: multiple systems that are hard to use, different time zones and locations, unavailability of helpdesk teams when needed, slow responses. What’s the best thing you can do so that your employees get the help they need exactly when they need it? Offer them Gaspar AI, our best-in-class Generative AI helpdesk solution! It automatically solves at least 40% of helpdesk issues, automates repetitive processes, is available 24/7 and offers accurate answers to more than 85% of their questions instantly.  

## First, what is Gaspar AI?

Gaspar AI is a secure and always available Generative AI helpdesk platform that uses AI for smarter and more efficient employee support. Thanks to advanced language models, it offers dynamic, human-like conversations, seamlessly integrating with various communication channels such as Slack and MS Teams, commonly used apps and IT systems. It empowers employees to act, search, query, and generate content across a multitude of enterprise applications. Fueled by constantly improving generative models, AI-driven analytics for performance evaluation, and developer tools for customizable use cases, it's the future of assistance.
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It features a Generative AI Virtual Agent, no-code workflows to automate repetitive processes and an Admin Hub for your IT and helpdesk admins to review everything support-related.
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Gaspar, our AI chatbot, is available on Slack, MS Teams and the Jira SM support portal. It makes it smooth and easy for employees to solve their issues in seconds by simply having a conversation. It is trained with best-in-class LLMs and uses Natural Language Processing to understand employee questions' context and intent. Our advanced dialog management capabilities ensure that employees have natural, human-like, interactive conversations. Gaspar can dynamically ask follow-up questions and combine multiple plugins until users get accurate solutions. 


## Using Gaspar AI for employee support

Gaspar AI seamlessly integrates with your favorite tools to empower your teams with 100+ automations across different departments and systems. Gaspar AI is the simplest way for your employees to get support: one unified, easy-to-use solution, with no need to switch apps, learn coding or use complicated systems. They simply talk to our AI chatbot on Slack or MS Teams and have their issue addressed promptly. Employees can thus perform their tasks better; find information they need faster; and be more productive.
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Here are some of the most common uses of Gaspar AI by employees: 

### 1. Instantly unblock access to their account
It happens very often – an employee wants to do their job only to find out they are locked out of some systems. With Gaspar AI it is extremely easy to reset their password without the IT and helpdesk team getting involved. The process is very streamlined: employees ask Gaspar to reset their password for said system or application. Our AI chatbot identifies the user and provides a temporary password which the employee can then replace with their chosen one. Instead of having to stay idle for hours, they get back to work immediately.  

### 2. Find out their PTO balance in a sec
Employees can ask Gaspar a simple question about their remaining paid time off (as simple as “what’s my PTO balance?”) and get an answer instantly. They can then go on and organize their holidays! 

### 3. Easily request time off
Requesting time off with Gaspar AI is as smooth as a summer breeze! Employees send their request to our AI chatbot on Slack or MS Teams e.g. “I want to take time off May 2-7". It then asks their manager to approve or decline it – again on Slack or MS Teams. Once the request is handled, the employee is updated – and in the meantime they can track its status.  

### 4. Access the folders they need effortlessly
It often happens that an employee might not have access to some folders they need. They can ask Gaspar to give them access to the specific folders, and our AI chatbot will forward the request on Slack or MS Teams to the right person. They will again approve or reject the request, and the employee will receive an update.   

### 5. Instantly find information they need to do their work
Often, useful information is buried deep within files and systems and is hard to access - Gaspar AI empowers your workforce to instantly find it: HR policies, how-to questions, relocation policy, travel policies, company holiday schedules, benefits updates, payroll inquiries and much more. Everything employees need is right at their fingertips, just a question away on Slack or MS Teams!  

### 6. Know their projects’ deadlines
Keeping up with project deadlines is crucial. With Gaspar AI it’s also super easy. Employees ask our AI chatbot to give them an update and they instantly know what’s urgent and what’s not.  

### 7. Request a new laptop
When in need to change laptops, employees easily request a new one on Slack or MS Teams, and your IT team can then handle it. 

### 8. Access required software applications in seconds
Employees change roles, departments, projects – this means that they might need new licenses for apps they did not use before. Again, everything is just a question away, and the whole approval process happens on Slack and MS Teams.  

### 9. Open a ticket on Slack or MS Teams with no need to switch apps
It happens - some issues are far too complex to solve without human intervention. But fear not: Gaspar AI facilitates ticket creation and handoff to the right agent. Employees simply fill in a form on Slack or MS Teams to describe their issue (they can even attach screenshots and images), and a ticket is created on your ticketing platform. It is then routed to the right human agent to be taken care of. 

### 10. Send automated reminders and updates
Lots of emails stay unread in our inboxes, so Gaspar AI ensures that the important ones are not. Employees can create announcements about anything they like right on Slack and MS Teams: office lunches, team reviews, reminders about expenses submission, updates about new product launches and campaigns, and so much more.   

### 11. Rate the IT support experience
What’s not measured can’t be improved. Whenever a request is resolved via an agent, a 5-star rating scale pops up on Slack and MS Teams. Just a click, and the employee rates their experience by sharing their satisfaction level. Thus, IT teams know how they perform and can focus on the areas that need improvement.  

### 12. Create groups and email lists
With Gaspar AI, employees easily create a new group or email list by providing information such as name, purpose, members, and any necessary permissions to our chatbot. 

### 13. Manage people in Slack channels
It’s super easy to add or remove people from Slack channels just by talking to our chatbot. 

### 14. Access shared calendars
Employees effortlessly access shared calendars such as vacation calendars in seconds. They just submit their question to our virtual agent who fulfills their request promptly, adhering to existing permissions.  

### 15. Access their sales contracts
Sales reps ask our Generative AI Virtual Agent any contract-related question and it answers with information tailored specifically to them. 


## What are the benefits of using Gaspar AI for employee support?

Employees are the heart and soul of a company. Outstanding business results happen because of them, so making them happy and keeping them satisfied and loyal is crucial. The first and probably most important benefit of Gaspar AI is the happy employees! With Gaspar AI, employees get instant, user-friendly assistance, which minimizes their frustration and unproductive time, and maximizes their satisfaction and loyalty. By adopting Gaspar AI, employees get immediate answers from our AI Virtual Agent directly on Slack, MS Teams or Jira SM. This streamlined communication leads to perfect employee experiences: it frees their time and makes them more productive, leading to higher satisfaction, retention, and a great workplace culture.
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With Gaspar AI, employees also get 100x faster issue resolution. Routine issues are resolved in seconds, allowing employees to return to work and freeing up your helpdesk team to focus on the complex ones and solve them promptly. As a result, employees and your helpdesk team alike enjoy higher productivity.
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Gaspar AI is extremely easy-to-use. This means that it can help employees from Day 1: no coding or special skills needed – Gaspar AI works autonomously to address employee support issues across the enterprise instantly. Employees will love using it: finally, they don’t need to know any technical jargon but can speak in their everyday language and get instant support! Gaspar AI has been built on advanced LLMs, and trained with high-quality data sets specific to the employee support sector, ensuring instant understanding of issues and human-like, accurate answers. Our Natural Language Processing (NLP) and Natural Language Understanding (NLU) technology outperforms competition and can be trained within weeks in a new language. Thanks to our dialog management capabilities, our Virtual Agent can ask follow-up questions and clarifications until the employee’s issue is resolved. Gaspar AI will be your employees’ perfect partner!
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What’s also great with Gaspar AI is that it’s the only platform with an AI chatbot offering in-app instant support on 3 applications - Slack, MS Teams and JSM support portal. With continuously evolving integrations, Gaspar AI provides a sophisticated chat experience, featuring in-bot form completion when in need to raise a ticket, and precise solutions.
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Finally, thanks to Gaspar AI’s Business Insights and Performance Metrics you get actionable recommendations for your support team and business operations. You can easily review your platform’s performance, get guidance about how to further optimize processes, fill in knowledge gaps and prioritize automation opportunities, greatly impacting employee satisfaction with your department’s services. 

 
## How do I set up Gaspar AI?

Just start a free 21-day trial by filling in the form [here](https://www.gaspar.ai/free-trial-signup). Then, log in with your SSO- e.g. Google, Microsoft 365. A member of our team will contact you to onboard you. Yes, it’s that simple!
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If you are curious to learn more about Gaspar AI, you can schedule a free, personalized demo [here](https://www.gaspar.ai/demo-request). During the meeting, we can discuss your needs and you can see exactly how your helpdesk/IT team and employees can use the platform. 

Are your employees struggling with support? Discover why Gaspar AI is what they need: 24/7 availability, automation, instant responses are just a few of the benefits.

Why your employees need Gaspar AI

Discover why CEOs and CIOs prioritize Gaspar AI in 2024. Learn how this AI helpdesk tackles their challenges, from AI scalability to cybersecurity, driving efficiency.

Why CEOs and CIOs can't afford to ignore Gaspar AI

From Sales and Marketing to IT and beyond, AI helpdesks offer a plethora of benefits, streamlining operations, enhancing productivity, and elevating customer experiences across all departments within the enterprise. Let's explore how various departments can leverage AI helpdesks to drive innovation and efficiency. 

## IT Operations AI helpdesk use cases

An AI helpdesk can empower IT teams to better manage and respond to incidents, automate the ITSM process and optimize support operations. 

1. **Hardware provisioning**: Ensure all employees get the hardware they need when they need it. 
2. **Identity access management**: With an AI helpdesk, resetting passwords, giving access to groups and email lists or removing users from channels is as easy and quick as sending a message.  
3. **Retrieve network access details**: Allow employees to easily search for and retrieve details about their network access and permissions, simplifying IT operations. 
4. **Software provisioning**: Enable employees to have access to the right applications. 
5. **Account management**: Create new accounts, delete old ones, better manage existing ones. 
6. **Incident management and resolution**: AI helpdesks automate incident triage, diagnosis, and resolution processes by analyzing ticket data, system logs, and knowledge base articles. By leveraging machine learning algorithms, IT departments can categorize and prioritize incidents, suggest relevant solutions, and even automate resolution for common issues, thereby minimizing downtime. 
7. **ITSM automation**: AI helpdesks streamline operational workflows by automating routine tasks, assigning tickets, and managing resources efficiently. By intelligently routing requests, prioritizing tasks, and orchestrating workflows, operations teams can minimize manual intervention and reduce response times. 
8. **Planned maintenance notifications**: Keep employees informed about scheduled maintenance for IT systems and applications to reduce disturbance and downtime to a minimum. 
9. **System outage alerts**: Provide immediate alerts to IT teams and impacted employees whenever a critical system or application experiences downtime, facilitating rapid response and resolution. 
10. **Identify priority automation projects**: With AI-powered insights, IT Operations teams can prioritize projects that will have the highest impact on the business bottom line.  

## Sales AI helpdesk use cases

An AI helpdesk can offer multiple benefits to Sales teams, and be used across several cases:  

11. **Payment and credit policies lookup**: Instant access to the information salespeople are looking for. 
12. **Request contract approval**: Speed up decision-making from days to minutes with a streamlined approval process on one platform. 
13. **Ask about data retention policy**: With an AI helpdesk, sales employees can just ask a chatbot and instantly have a summary of all data retention policies. 
14. **Customer data lookup**: quickly find customer information, such as contact details and order history, to provide better customer service. 
15. **Find info about deadlines and goals**: Sales reps can ask a virtual agent about their personal sales deadlines and goals. 
16. **Find their contracts’ value**: Offer your Sales reps quick and easy access to information tailored specifically to their needs and sales contracts, such as deadlines, contract value, and more. 
17. **Deal milestone alerts**: Alert sales representatives upon reaching pivotal milestones in deals, such as contract signings or receipt of payments. 
18. **Meeting reminders**: Automated reminders to employees ahead of client meetings. 

## Marketing AI helpdesk use cases

By integrating with marketing platforms, an AI helpdesk can be used to better manage campaigns, analyze customer feedback, find marketing materials, and much more:  

19. **Find marketing materials**: Employees can just ask the AI helpdesk chatbot where to find the right marketing materials (e.g. launch presentation, flyer, product video, ad) for their campaign. It will direct them to the appropriate resources.  
20. **Marketing assets approval requests**: Facilitate and speed up the process of approving campaign materials – notify approvers on the chat platform when a new request needs their review and simplify the approval process.  
21. **Notify about campaign launch**: Send notifications to employees upon the launch of a new marketing campaign. 
22. **Customer feedback analysis**: AI helpdesks utilize natural language processing (NLP) algorithms to analyze customer feedback from various sources such as surveys, social media, and customer support tickets. By extracting insights, sentiment trends, and actionable feedback, marketers can refine messaging, improve campaign targeting, and enhance overall customer satisfaction. 
23. **Ask for event attendee list**: Help event coordinators retrieve a comprehensive list of attendees for specific events and their contact details. 
24. **Marketing assets’ inventory lookup**: Empower employees to efficiently search for marketing assets, such as brochures, banners or promotional items, and view their inventory level. 

## HR AI helpdesk use cases

An AI helpdesk can tackle routine tasks, while your team empowers your people to thrive.  

25. **Employee onboarding**: AI helpdesks streamline the employee onboarding process by automating all related processes and tasks, therefore freeing up the HR teams to engage with employees and offer them excellent experience. 
26. **Performance management**: An AI helpdesk facilitates performance reviews. It enables HR teams to collect feedback from managers, peers, and subordinates through automated workflows and surveys. It can then provide valuable insights, identify development areas, and support ongoing performance improvement initiatives within the organization. 
27. **Performance review notifications**: Automatically prompt employees and managers when performance reviews are due. 
28. **New hire orientation checklist**: Send a daily email to new employees featuring a checklist of tasks necessary to complete onboarding, ensuring all steps are completed promptly. 
29. **Benefits enrollment alerts**: Inform employees when the benefits enrollment period starts, directing them to relevant forms and resources to select their preferred benefits. 
30. **Approve time-off requests**: Make it easy for HR teams to approve employee requests for time off.  
31. **Handle HR policies and payroll inquiries**: An AI helpdesk automates answering for HR policy and payroll related questions, reducing HR teams’ manual workload. 

## Finance AI helpdesk use cases
 
Optimize your financial operations with an AI helpdesk, making tasks like budget management, purchase approval, and expense tracking effortless: 

32. **Approve purchase requests**: Facilitate the swift review and approval of purchase requests, thereby optimizing the procurement workflow and guaranteeing prompt delivery of essential goods and services. 
33. **Check payments’ status**: AI helpdesks enable Finance teams to easily check the status of any upcoming or pending payments. 
34. **Deadline alert for budget submissions**: Automate reminders to department heads regarding budget submission deadlines. 
35. **Payment deadline notification**: Notify Finance employees when a payment deadline approaches, facilitating timely payments and preventing late fees.  
36. **Financial information lookup**: An AI helpdesk can enable employees to easily find reports, files, balance sheets and more, without having to spend hours searching. 
37. **Invoice approval prompt**: Notify Finance managers when an invoice awaits their approval, averting delays in payment processing.  
38. **Expense tracking**: Better track expense reports’ status and send automated reminders to employees to submit their reports before the deadline, streamlining the reimbursement process.  

## Legal AI helpdesk use cases

AI makes research and document review easier. Legal teams can use it to streamline workflows, mitigate legal exposure, and ensure adherence to regulatory requirements. 

39. **E-discovery**: AI helpdesks enable legal teams to sift through large volumes of electronic data to find relevant documents quickly and efficiently. 
40. **Lookup legal information**: Provide Legal employees with a convenient way to find relevant legal and previous cases’ info. 

## Supply Chain Management AI helpdesk use cases

AI helpdesks streamline procurement processes and facilitate supply chain optimization through intelligent automation and predictive analytics.  

41. **Purchase order approval requests**: Speed-up PO approval process by informing managers promptly when a new purchase order needs their approval. 
42. **Find vendor details**: An AI helpdesk can empower employees to easily access vendor information, including contact details, payment terms, and purchase history. 
43. **Procurement policies lookup**: Easily find and understand all policies related to procurement, ensuring compliance. 
44. **View supplier contracts**: AI helpdesks enable employees to easily access procurement contracts, such as supplier agreements, service-level agreements, and nondisclosure agreements, along with their respective terms and conditions. 

## AI helpdesk use cases for all employees

I just described 44 AI helpdesk use cases across different departments, and there are so many more. Expect new use cases as AI is progressing, but to finish I will describe some more that are relevant to all employees no matter their function: 

45. **Request time off**: AI helpdesks streamline the time-off approval process and allow for quicker approvals. 
46. **Access health insurance information**: Offer employees a straightforward way to retrieve critical information regarding their health insurance benefits. 
47. **Review retirement plan balance**: Enable employees to promptly check their retirement account balance and access important information regarding their retirement plan.  
48. **Request access to folders**: Employees just ask the AI helpdesk chatbot for access to specific folders.  
49. **Get how-to instructions**: Empower your workforce to instantly find the information they are looking for: IT troubleshooting, VPN and network access, security FAQs, and much more.  
50. **Find out PTO balance**: Offer employees quick and easy access to information tailored specifically to their needs and employment situation. 


The potential of AI helpdesks for the enterprise is huge – the use cases are essentially limitless. Now is the moment to strategically assess where integrating helpdesk capabilities can make a significant impact. Which teams stand to benefit most? What workflows require conversational enhancements?
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At Gaspar AI, we're spearheading the AI-driven workforce revolution. Our advanced Generative AI helpdesk streamlines tasks, automates workflows and fosters seamless interactions across your systems. **Let's explore tailored use cases for your business needs. [Schedule a live product tour](https://www.gaspar.ai/demo-request) of Gaspar AI and experience everything it can offer you in action.**  

AI helpdesk use cases across the enterprise

Unlock enterprise efficiency with an AI helpdesk. Discover how you can use it across all departments to increase productivity and streamline workflows.

50 AI helpdesk use cases across the enterprise 

Helpdesk teams are increasingly overwhelmed by the surge of employee requests. Traditional support is inefficient: resolutions are delayed, ticket backlogs grow, and strategic projects lack resources. As a result, employees struggle to complete their work, express dissatisfaction with IT and helpdesk teams, and find it challenging to access essential information. This situation leads to stressed support teams and unproductive, unhappy employees.
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To tackle this complexity, Gaspar AI offers a streamlined solution with a generative AI helpdesk that provides instant support. This blog will highlight our [integration with Microsoft Teams](https://www.gaspar.ai/blog/using-ms-teams-for-it-support), outlining its benefits, key features, and installation process. 

## What is Gaspar AI’s generative AI helpdesk?

A generative AI helpdesk for employee support allows your teams to complete tasks, find answers, and make informed decisions. This secure, always-available platform is designed for an AI-first world. Using advanced language models, it facilitates dynamic, human-like conversations and integrates seamlessly with various communication channels and IT systems. Employees can act, search, query, and generate content across multiple enterprise applications. Constantly improving generative models, AI-driven performance analytics, and customizable developer tools make it the future of assistance.
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Gaspar AI’s platform connects with various knowledge bases (like [Coda](https://www.gaspar.ai/blog/coda-integration), Notion, [Google Docs](https://www.gaspar.ai/blog/google-workspace-integration), Confluence, SharePoint, and more) and uses [Retrieval Augmented Generation](https://www.gaspar.ai/blog/retrieval-augmented-generation-and-enterprise-helpdesk) to find and provide relevant information. Advanced NLP ensures accurate, helpful, human-like responses tailored to the employee’s needs, with reduced instances of incorrect or misleading answers. Additionally, the platform [integrates with over 30 commonly used apps](https://www.gaspar.ai/integrations) to automate more than 100 tasks. Gaspar AI understands the intent behind queries, executes actions across different platforms, and automates tasks like password resets and software access approvals, freeing support agents from repetitive tasks. 

## Why integrate a generative AI helpdesk within Microsoft Teams?

Integrating a generative AI helpdesk with Microsoft Teams offers numerous benefits for organizations aiming to improve their service desk operations: 

- **Enhanced accessibility**: Employees can access the helpdesk directly within Microsoft Teams, making it convenient to seek help without switching platforms or needing technical knowledge. 

- **Streamlined communication**: Centralizing all helpdesk interactions in one platform simplifies communication and makes tracking and managing support requests easier. 

- **Increased user adoption**: Familiarity with Microsoft Teams increases the likelihood of employees using the AI helpdesk, leading to higher engagement and adoption rates. 

- **Enhanced collaboration**: Integration with Microsoft Teams facilitates better collaboration among employees and support agents, enabling easy sharing of information, documents, and updates within the same platform. 

- **Cost savings**: It reduces costs by consolidating tools and eliminating the need for separate service desk software licenses, maximizing the ROI of current Microsoft Teams investments. 

By embedding service desk capabilities within Microsoft Teams, companies can create a central hub for communication, collaboration, and problem-solving, simplifying workflows and fostering a culture of teamwork and knowledge sharing. 

## Gaspar AI for Microsoft Teams: Key features

When you integrate Microsoft Teams with Gaspar AI, you gain AI-powered features to enhance employee support operations and improve efficiency: 

- **Automated resolution**: Gaspar AI’s generative AI chatbot resolves at least 40% of employee issues automatically and instantly, including common problems like password resets, software provisioning, and access requests. 

- **Automated approvals**: Employees can request time off or access to channels, folders, and groups directly within Microsoft Teams. Both requesters and approvers can track the status on the same platform. 

- **Instant accurate answers**: Employees can instantly find information on HR policies, IT troubleshooting, and more by asking the AI virtual agent on Microsoft Teams, which searches knowledge bases and repositories to provide concise, cited summaries to at least 85% of their questions. 

- **Efficient internal communications**: Reach and engage employees with tailored messages directly through Microsoft Teams, such as software migration announcements, planned maintenance updates, or HR policy changes. 

- **No-code workflow automation**: Reduce manual work by 80% with customizable no-code workflows. 

- **Hassle-Free automated ITSM**: If auto-resolution is not possible, the platform creates a ticket on your ITSM, ensuring smooth handoff to the right agent, with easy ticket creation and status tracking on Microsoft Teams. 

## Setting up Gaspar AI on Microsoft Teams

Setting up Gaspar AI is straightforward. Begin with a free 21-day trial, then log in with your SSO. A member of our team will contact you for onboarding and to help you configure permissions and access controls, ensuring secure access to information based on user roles. The platform is highly customizable, allowing you to select the features and automation levels you need. We prioritize a seamless experience from setup to daily use, reflecting our enthusiasm for great software. 

## Benefits of Gaspar AI in the workplace

Implementing Gaspar AI on Microsoft Teams offers multiple benefits: 

- **More than 40% of issues resolved automatically**: The AI virtual agent resolves issues directly on Microsoft Teams, reducing repetitive requests and ticket volume. 

- **More than 85% of questions instantly answered**: Gaspar AI answers instantly and automatically most of employee queries, with no need for human intervention or search.

- **80% less manual work**: Automating repetitive tasks decreases manual work for end-users and helpdesk teams. 

- **Increased productivity**: Fast and accurate issue resolution minimizes downtime, enhancing workforce productivity. 

- **24/7 access to help**: The generative AI helpdesk is available anytime employees need it. 

- **More time for strategic projects**: Fewer tickets free up IT teams to focus on important projects. 

- **Decreased costs**: Reducing resolution times and inefficiencies lowers related costs, boosting company profitability. 

- **Happier employees**: Streamlined communication and efficient support lead to higher satisfaction, retention, and a positive workplace culture. 

To advance your AI journey, [schedule a call with us](https://www.gaspar.ai/demo-request) to discuss your needs and goals. You’ll also have the opportunity to see our platform in action and experience the power of generative AI firsthand.

Streamline your employee support with Gaspar AI's generative ΑΙ helpdesk for Microsoft Teams. Automate tasks, boost productivity, and enhance satisfaction!

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